Facility managers are in charge of the day-to-day operations & delivering strategic services on behalf of a business. The position aims to reduce the outgoing costs of the business while ensuring that it still meets all of its objectives. Without a facility manager, the company could struggle to achieve and maintain its objectives.  

The responsibility of maintaining the security, providing timely maintenance and services of a workplace lies with the facility managers and they work rigorously to ensure that they meet the needs of the organization and its employees. Facilities managers essentially look after all of the services that help a business, their employees, or other organization do their work.

As the workplace evolves and becomes more sophisticated, the job of a facility manager becomes more robust. Each year, there are new facility management trends to consider. This Blog will explain how facility managers will be front & center in 2021 :

Technological advancement and digitization

As organizations prepare to reopen workplaces, business owners should be prepared to determine their thresholds and policies for welcoming employees, customers, and visitors back into their offices and place of business. People’s expectations from the amenities and services that companies provide are seemingly increasing, with more focus on health and wellness at the workplace. Facility managers will provide the employees with the latest technologies to improve the workplace experience.

Automation and scalability are critical for facility managers to provide effective service to their employees. People are now accepting to have critical discussions and even decide on a virtual model. Technology will become pivotal for the sustainability and reliance of any business across all segments.

Data-driven decision-making

Data from IoT devices and facility management software helps facility managers understand more about their workplace operations and what employees need to do to put forth their best work. They’re taking data and breaking it down to recognize trends, then using those insights to bring about effective changes.

Data-driven decision-making leads to revolutionary changes in facility management—from optimizing available office space to changing the way a work environment is managed. This results in savings on overhead costs and smarter space utilization.

Integrated facilities management

With the new age of Integrated Workplace Management Systems (IWMS) comes an emphasis on integrated facilities management. Facilities data has traditionally been siloed, allowing managers to focus on a single aspect of the workplace. Today, workplaces are the sum of their parts, which requires managing everything as a whole.

An integrated approach to facility management means looking at how one aspect of the work affects another. 

As workplaces become more complex, integrated facilities management is more important than ever. Taking data and decision-making out of silos and approaching it holistically is more than a trend: it’s the new normal.

Emphasis on employee experience

The workplace should not only support employees, but it should also invigorate them. Inspire them. Accommodate them. Even excite them. A chief trend this year is the transition to experiential workplaces. From workstations to collaborative spaces, personal areas to recreational spaces, every part of your workplace should address the question: “How can this space benefit my employees?”

This trend is born on the idea that employees who feel valued and accommodated will produce their best work and develop a connection to their employer. Moreover, an employee-centric workspace helps attract and retain top talent.

By recognizing the importance of employee experience, facilities managers can unlock new purposes and capabilities from their workplaces. Everything from the décor to the physical layout of space matters and everything from mood to productivity can be influenced by good facility management.

Focus on flexible workspaces

Commercial real estate costs are on the rise, with no signs of stopping. This upward trend is driving more companies towards flexible workspaces. But such moves require an effective oversight from facility managers.

Hot desks, agile spaces, and activity-based workstations make up the flexible workspace movement, including co-working spaces outside of the central office. Each space enables better utilization of workplace square footage but comes at the price of centralized management. As facility managers adapt to their role as workspace administrators, modern IWMS platforms are fast-becoming key tools for success.

Flexibility goes beyond just the physical workspace. Facility managers now oversee hot desks, nap rooms, phone booths, and other functional areas that make the most of the workplace.

Flexibility in operations

While startups and small enterprises continue to be the predominant users of flexible workspaces, larger organizations have also stepped up to the trend by increasing their use of well-managed workspaces that are capable of accommodating a growing workforce. This has helped with managing expenditures during times of transition where the saved costs can be invested in future projects as planned by the organization.

Additionally, while wanting to adopt flexible workplace arrangements, corporate real estate executives are prioritizing the ability to support employee flexibility that also helps them gain a better work-life balance.

Pre-pandemic, a facility manager’s responsibilities may have been unclear and under-appreciated to outsiders, but we are proud to see it evolving and expanding with higher visibility. Facility managers are now the first line of defense in ensuring the safety of the entire building and its occupants and will continue to evolve in the years ahead. 

The best facility management software should be capable of easily expanding to meet your growing incoming traffic of employees, visitors, and facility layout. Tablet-based platforms like Entrybook, for instance, require no or minimal devices to easily manage multiple entry-points.

Take us for a test drive, start your 14-day trial, and find out what we can do for your business today. Learn more about it. Let’s talk.

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